Frequently Asked Questions
Get instant answers to common questions about OMR technology, implementation, pricing, and support services.
OMR Technology & Accuracy
Our OMR scanners deliver 99.9% accuracy rate when used with properly designed forms and correct marking instructions. We guarantee this accuracy through our quality control processes and provide detailed accuracy reports for every project.
Our scanner speeds range from 25 PPM (pages per minute) for basic models to 150 PPM for high-speed enterprise scanners. For example, the OpScan 4ES processes 4,500 sheets per hour, while the iNSIGHT 700c can handle up to 9,000 sheets per hour.
OMR scanners can process multiple-choice answer sheets, surveys, feedback forms, attendance sheets, evaluation forms, and any document with bubble-fill responses. We provide custom form design services to ensure optimal scanning results.
Implementation & Setup
Implementation timeline depends on your requirements: Basic setup (1-2 days), Custom form design (3-5 days), Staff training (2-3 days), Full system integration (1-2 weeks). We provide detailed project timelines during consultation.
Yes, we provide comprehensive training including: Scanner operation, Software usage, Form design principles, Quality control procedures, Troubleshooting basics. Training is included in all our packages.
Minimum requirements: 6x4 feet desk space, Standard electrical outlet, Windows PC (minimum specifications provided), Internet connection for software updates. We conduct site surveys for larger installations.
Pricing & Packages
We offer flexible pricing: Equipment purchase, Equipment rental, Per-sheet processing (outsourcing), Annual maintenance contracts. Pricing depends on volume, features, and support level required. Contact us for customized quotes.
No minimum volume for equipment purchase. For outsourcing services, minimum 500 sheets per project. We accommodate both small institutions and large-scale operations with appropriate solutions.
Annual maintenance includes: Regular equipment servicing, Software updates, Technical support, Replacement parts, On-site repairs, Priority response times. Extended warranties available.
Technical Support
We offer: 24/7 phone support, Remote assistance, On-site support (when needed), Email support, Video tutorials, User manuals, Regular software updates. Support is available in English and Urdu.
Our repair process: Initial diagnosis (phone/remote), On-site assessment if needed, Repair at our facility or on-site, Loaner equipment during repairs, Quality testing before return. Most repairs completed within 48-72 hours.
Yes, our software supports: Excel export, CSV formats, Database integration, API connections, Custom reporting formats, ERP system integration. We provide technical consultation for complex integrations.
Security & Compliance
We maintain strict security: Encrypted data transmission, Secure storage protocols, Access control systems, Regular security audits, Confidentiality agreements, Compliance with data protection standards.
We maintain strict security: Encrypted data transmission, Secure storage protocols, Access control systems, Regular security audits, Confidentiality agreements, Compliance with data protection standards.
Project Execution
Yes, we specialize in same-day processing: Form design and printing (morning), Exam execution (day), Scanning and processing (evening), Results delivery (same day or next morning). We've successfully handled 14,000+ candidates in single-day operations.
Our quality control process: Automatic error detection, Manual verification of flagged sheets, Re-scanning if necessary, Detailed error reports, 100% accuracy guarantee. Any errors are corrected at no additional cost.
Yes, we maintain: Multiple backup copies of all data, Redundant scanning equipment, Alternative processing locations, Cloud storage options, Disaster recovery procedures. Your data security is our priority.
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